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Example of Broadband setup

Useful Information usually provide a fully configured ADSL modem/router with our service but in case you need to make changes yourself, the following information may be useful

  • Usernames: The format is or
  • Password: These are set by us but can be changed on request

Advanced Settings

  • VCI: 38
  • VPI: 0
  • Encapsulation: PPPoA VCMUX
  • Authentication: CHAP
  • MTU: 1492 or 1458
A typical microfilter


Ensuring the microfilter(s) are installed correctly is very important as failing to do so will disrupt the connection. Please see the following check points when installing microfilters:

  1. Any item that connects to the phone line must go through a microfilter, eg. Fax Machine, Sky TV Box, Telephones, Analogue dialup modems.
  2. If an extension cable is used from the BT phone socket to the router, then the microfilter must be fitted at the router end of the extension and NOT the BT wall socket end.

Fault Finding

Before proceeding with any specific fault diagnostics please conduct the following and then retest:

  1. Disconnect all items from the phone line except the ADSL router.
  2. Change the microfilter connected to the ADSL router.
  3. Ensure the router is connected to the master BT phone socket in the premises.
  4. If possible try an alternative router/modem. The cheaper consumer models last about 1-2 years in our experience.


Print this out! If you are having a problem with your broadband connection you'll find it difficult to view this page. So, whilst you have the connection working, please print this page - Use the printer icon here: Print and also print a copy of your broadband account letter. Keep them in a safe place and then when you have a problem you'll have what you need to help.

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